The Contact that Offers Hope
You either call or email. I hope you call. Better yet, I hope the two of you call at the same time. If I cannot answer, leave a message. I’ll respond as soon as I can.
You’ll quickly hear me ask two questions: “May I ask what city you live in and how you found me? It’s for my records.” I usually don’t even ask your name until we’re well into the call.
The call usually takes 20 to 30 minutes. I’ll ask, “Do you have 20 to 30 minutes? Is now a good time to talk?” Sometimes it’s not, so I offer to call back at a mutually agreed time.
Why 20 to 30 minutes? Within in that timeframe, I can get a sense of what’s going on for the two of you and lets me know if I might be a good fit for you. If I ‘m not a good fit, I recommend others who may be able to help.
When I get the impression I can help, I ask if I can share how I work.
The Online Portal
For those who want a first session, I send them and their partner separate emails from my portal. Each email has a link and unique four-digit temporary pin.
Inside your Portal Profile, you’ll read and acknowledge my intake documents, plus fill out several forms.
My Portal shows you my availability and you can schedule yourself, if desired. It also has a pretty cool feature where you and I can Secure Message each other.
Making the First Appointment
If I feel I can help you during our first call, I’ll ask you if you want to set up the first appointment.
When yes, I say, “Great! I look forward to meeting you! When you think about Monday through Thursday from 9am to 5pm (my last appointment start time), what time might work for you?”
We set up the appointment, and I’ll ask for email addresses, phone numbers, and name spelling.
I then make a couple of quick entries in my Online Portal which triggers the portal email(s) with Subject Line: Welcome from The Carpenter’s Hope Counseling Center, PLLC.
When You Use the Email Link to Log into the Portal
The Portal lets me know you’ve logged into your profile. As you read through and acknowledge documents, your profile moves documents from Shared (meaning the doc was shared with you, to Stored. Stored means you have acknowledged the document.
By the way, acknowledging a document in your Portal Profile does not mean you read it. It just means you said you read it. ????
You’ll also fill out some forms concerning your basic information, emergency contact information, and credit/debit card info.
Forty-eight hours before our time together, you’ll both receive an email and or a text reminder about our meeting. You may turn those notifications off, if desired.
Arriving in the Office Parking Lot
You’ll pull into what may feel like a confusing set of buildings.
Each building has a similar layout of suites. Buildings have a Suite A, B, and C. It’s easy to go to Suite B in the wrong building. ????
Look for my building number: 4700. I’m in Suite B with other tenants.